Job Title – Family Information Service Advice Officer
Location – Trafford Council , Waterside House Sale M33 7ZF Hybrid Working is an option for this role depending on business need
Salary range – £23,893 - £25,979 ( £8,286 - £9,009 per annum for part time hours , term time)
Working Pattern – Term Time Only
Working hours – 15 hours term time only
Contract type – Permanent
Application deadline – 24 March 2024
Interview date – 16 &18 April 2024
Interview type – In person
ADVERT DETAILS
About the Role
The Family Information Service is recruiting to the position of Advice Officer. This is an exciting opportunity to join a vibrant and busy team that provide impartial information, advice and guidance to families, young people and professionals on childcare options and funding, the SEND Local Offer and services.
You will do this through a range of channels including a telephone helpline,
e-mail, social media and on occasion face to face. You will also support early education providers to manage their information online to enable regular monitoring of childcare sufficiency. You may also be asked to support the service with minute taking and other administrative tasks.
Ideally you will have experience in an advice and guidance role or similar. Experience of administration, databases and online systems is essential, alongside excellent organisational and communication skills.
You should possess strong customer service skills with the ability to deal sensitively with difficult situations and the ability to communicate with people from a wide variety of backgrounds.
About you
Your style and approach will reflect our values and behaviors, you will be committed to continuous improvement, learning, and improving the way we work to ensure effective outcomes. You will value and respect others contributions and work together to deliver a high level of service, take personal responsibility and strive to get things right the fist time, whilst taking ownership for your actions and learning when things go wrong.
You will have excellent organisation, communication, and time management skills, with the abilities to remain calm under pressure, multitask, prioritise, and meet deadlines. You will liaise with colleagues, , external callers and management at all levels and be able to adapt all forms of communication to reflect your audience.
You will keep up to date with the relevant regulations, policy and legislation relating to this role and take responsibility and opportunities for your personal learning and development journey.
About us
Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential.
Our vision: Trafford – where all our residents, businesses and communities prosper
Trafford really is a great place to work. We’re keen to recruit someone with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do
We recognise that having a diverse workforce is essential to bringing fresh ideas and perspectives to our Council, so we particularly welcome applications from minority, marginalized and diverse groups, and we in turn promise a fair and unbiased recruitment process.
Additional Information
You will have flexibility in terms of hybrid working at home and in the office, with your contracted hours being worked during school hours, which will be in agreement with the manager and subject to business need and operational priorities.
CONTACT DETAILS
For an informal discussion or to find out more about the role, please contact Jane Tait on 0161 912 2583
COUNCIL DETAILS
About the benefits
You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.
Trafford recognises the importance of staff wellbeing and offer a number of initiatives for staff including mental health first aiders, staff network groups (LGBT+/Carers/BAME/Disability) and health and wellbeing events.
Our great benefits include:-
Local Government Pension Scheme
Home Technology Scheme
Car Lease Scheme
Cycle to Work scheme
Simply Healthcare
Employee Discount Scheme - 'Perks at Work'
Ability to ‘buy back’ extra annual leave
To learn more about Trafford as a place to live and work, please visit:
Reasons to Join our Family | greater jobs
OTHER RELEVANT INFORMATION
Greater Manchester Continuous Service Commitment - Greater Manchester Continuous Service Commitment | greater.jobs (stghavaspeople.com)
Right to Work – your right to work in the UK documentation will be checked
Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.
To find out more, please click here: Recruitment & Employment Privacy Notice (trafford.gov.uk)
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.
We have a guaranteed assessment scheme in place, please read this guidance to see if it applies to you Greater Manchester Guaranteed Assessment Scheme | greater jobs