KEY DETAILS
Job Title – Revenues, Systems and Performance Manager
Employer – Trafford Council
Location – Based at Sale Waterside, 1 Waterside Plaza, Sale, M33 7ZF, Hybrid working 3 to 4 days per week, subject to meeting and training requirements of the role
Salary range – Band 12 - £52,580 - £55,791
Job category – Business & Corporate Services
Job Type – Revenues, Benefits
Working Pattern – Full Time
Working hours – 36:25
We will offer flexibility where we can – if you are interested in a role please speak to the recruiting manager about what flexibility they might consider
Many of our colleagues have the opportunity to work from home for one or more days a week and/or they flex the hours they work. We call this SMART working and it gives you the option to flex your days and hours so you can fit your work around your life and life around your work. This post holder’s duties includes the management of a number of teams, including the systems team, and therefore will require management supervision throughout the day, including on occasions weekends to support system upgrades and annual billing.
Contract type – Permanent
Application deadline – 7 April 2024
Interview date – Week commencing 15 April 2024
Interview type – In person
ADVERT DETAILS
About the Role
Due to the retirement of the existing post holder, we currently have an exciting vacancy to join Trafford’s Exchequer Services Management Team to provide clear, visible and motivational leadership in order to maintain high performance revenues collection rates as well as ensure systems support is available and continually improved across the service. As Revenues, Systems and Performance Manager, you will be responsible for maximising the collection rates of Council Tax, Adult Social Care charges, Housing Benefit Overpayments and Corporate Debts as well as the effective management, development, deployment and continuous improvement of large software systems such as Civica and ContrOCC. You will act as Deputy to the Head of Exchequer Services and will therefore need to be able to respond to corporate, director and Councillor queries across all service functions.
About you
You will have significant experience working in a senior revenues position, with at least 4 years’ experience of recovering debt through the court system and ideally hold a degree and/or a professional qualification e.g. IRRV. With strong leadership skills, you will have experience of leading and motivating a team to high performance and be able to demonstrate the successful implementation of service improvements which directly resulted in a financial saving and/or an increase in income. You will have experience of managing budgets and be able to undertake key financial accounting exercises (including the calculation of the budgeted council tax base, empty homes premium and quarterly government returns).
You will act as the expert of revenues management, with a detailed knowledge of revenues legislation, including relevant case law. With strong communication skills, you will have the ability to review system procedures and working practices and recommend and implement improvements, promoting a culture that questions the status quo and encourages continued improved, especially in the shift to digital channels and automated back office systems.
About us
Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential.
Our vision: Trafford – where all our residents, businesses and communities prosper
Trafford really is a great place to work. We’re keen to recruit someone with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do
We recognise that having a diverse workforce is essential to bringing fresh ideas and perspectives to our Council, so we particularly welcome applications from minority, marginalised and diverse groups, and we in turn promise a fair and unbiased recruitment process.
Additional Information
Flexibility will be required to work outside core hours as system upgrades and annual billing takes place outside normal working hours, including on occasion at the weekend
A basic DBS will be required
You will have flexibility in terms of hybrid working at home and in the office but place of work is Sale Waterside and training requirements may require you to be in the office at certain times during the year
CONTACT DETAILS
For an informal discussion, or to find out more about the role, please email Louise Shaw, louise.shaw@trafford.gov.uk with your name, contact number and convenient times to call.
COUNCIL DETAILS
Values/behaviours · Links to blogs (hyperlinks must be used) – working for the council/benefits and rewards
About the benefits
You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centred and values based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.
Trafford recognises the importance of staff wellbeing and offer a number of initiatives for staff including mental health first aiders, staff network groups (LGBT+/Carers/BAME/Disability) and health and wellbeing events.
Our great benefits include:-
Local Government Pension Scheme
Home Technology Scheme
Car Lease Scheme
Cycle to Work scheme
Simply Healthcare
Employee Discount Scheme - 'Perks at Work'
Ability to ‘buy back’ extra annual leave
To learn more about Trafford as a place to live and work, please visit:
https://greater.jobs/content/10496/welcome-to-trafford
OTHER RELEVANT INFORMATION
Safeguarding/Rehabilitation of Offenders
Greater Manchester Continuous Service Commitment - Greater Manchester Continuous Service Commitment | greater.jobs (stghavaspeople.com)
Language requirements for public sector workers
Right to Work – your right to work in the UK documentation will be checked
Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.
To find out more, please click here: Recruitment & Employment Privacy Notice (trafford.gov.uk)
To view the role profile and to apply for this vacancy please visit:
www.greater.jobs