KEY DETAILS
Job Title – Housing Benefit and Council Tax Support Caseworker
Employer – Trafford Council
Location – Hybrid working
Salary range – £29,777 – £31,364
Job category – Business & Corporate Services
Job Type – Revenues, Benefits
Working Pattern – Full Time
Working hours – 36.25 – Part Time/Job Share applications welcome
Contract type – Permanent
Application deadline – 15th April 2024
Interview date – 22nd April 2024
Interview type – In person
ADVERT DETAILS
About the Role
As a Housing Benefit and Council Tax Support Caseworker you will provide a high quality caseworker service to Trafford residents, partners and internal and external stakeholders in relation to Housing Benefit and/or Council Tax Support related matters. You will act as a key single point of contact to residents, partner agencies and stakeholders from the initial identification/contact until resolution of the matters raised. You will deal with complex matters of Housing Benefit and/or Council Tax Support including investigating and responding to Councillor and MP queries, stage one complaints and providing statement of reasons for decisions. In addition you will support managers in subsidy, specified and supported accommodation matters as well as liaise with the Department of Work and Pensions, external subsidy auditors, Valuation Tribunal and Tribunal Appeal Service and stakeholders such as Community Hubs and Housing Associations.
This will be a hybrid post in which the post holder can work from home and/or the office. However, the post holder will be expected to undertake home visits, meet customers and/or stakeholders as well as attend relevant tribunals across the borough, acting as the role model for the Housing Benefit and Council Tax Support service.
We’re looking for people who are experts in Housing Benefit and Council Tax Support and who will instil confidence for the Council’s internal and external customers as a professional and knowledgeable service which puts customers at the heart of what we do.
Please note, this is a full time position however we welcome and consider flexible working patterns for this role.
About you
Your style and approach will reflect our values and behaviours: you will be committed to continually learning & improving the way you do things to ensure effective outcomes; valuing and respecting others’ contribution, you will work together to deliver service; you will take ownership of your actions and strive to getting things right first time and learn from when things do go wrong; you will enjoy taking personal responsibility to resolve issues and change what you do and how you do it to make a difference.
You will be IRRV qualified (Full/Tech/Apprenticeship) or have the relevant working knowledge and experience of a Housing Benefit and Council Tax Support service, as well as a willingness to obtain the IRRV qualification. You will have at least 2 years work experience in a Housing Benefit and Council Tax Support environment, with up to date knowledge, including making discretionary decisions, and experience of delivering a difficult outcome to residents in a professional, sensitive but assertive manner.
About us
Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential.
Our vision: Trafford – where all our residents, businesses and communities prosper
Trafford really is a great place to work. We’re keen to recruit someone with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do
We recognise that having a diverse workforce is essential to bringing fresh ideas and perspectives to our Council, so we particularly welcome applications from minority, marginalised and diverse groups, and we in turn promise a fair and unbiased recruitment process.
Additional Information
A DBS check will be required.
You will have flexibility in terms of hybrid working at home and in the office and you will be expected to complete visits across the Borough.
Being able to drive is desirable.
CONTACT DETAILS
For an informal discussion, or to find out more about the role, please email Rachel Burns (rachel.burns@trafford.gov.uk) to arrange a callback.
COUNCIL DETAILS
About the benefits
You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centred and values based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.
Trafford recognises the importance of staff wellbeing and offer a number of initiatives for staff including mental health first aiders, staff network groups (LGBT+/Carers/BAME/Disability) and health and wellbeing events.
Our great benefits include:-
Local Government Pension Scheme
Home Technology Scheme
Car Lease Scheme
Cycle to Work scheme
Simply Healthcare
Employee Discount Scheme - 'Perks at Work'
Ability to ‘buy back’ extra annual leave
To learn more about Trafford as a place to live and work, please visit:
Reasons to Join our Family | greater jobs
OTHER RELEVANT INFORMATION
Greater Manchester Continuous Service Commitment - Greater Manchester Continuous Service Commitment | greater.jobs (stghavaspeople.com)
Right to Work – your right to work in the UK documentation will be checked
Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.
To find out more, please click here: Recruitment & Employment Privacy Notice (trafford.gov.uk)