Customer Service Apprentice
Employer – Trafford Council
Address – Waterside Plaza, Sale Waterside, 4th Floor, Sale, M33 7ZF
Salary – National Minimum Wage according to age
Working Pattern – Monday- Friday
Working hours – 36.25hrs per week
Contract type – Fixed Term for 18mths
Interview date – To be confirmed
About us
Trafford Council and its partners in the public, private and third sectors are embarking on a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential. Our vision is working together to build the best future for all our communities and everyone in Trafford
Trafford really is a great place to work. With a positive permission culture, we embrace innovation and encourage performance. We’re keen to recruit someone with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do
We currently have an exciting vacancy within the Access Trafford Customer Service Team. We are looking for an apprentice with good IT skills to help manage emails and post that comes into our Blue Car Badge Team. You will also take calls dealing with Blue Car Badge enquires from our residents to enable our small team to provide excellent Customer Care when processing Blue Car badge applications.
About you
We are looking for someone who is enthusiastic and cares about the outcomes for our residents. You will need to be adaptable and able to work as part of a team and on your own initiative and manage your workload. You will gain valuable skills in a supportive environment. Your style and approach will reflect our values and behaviours: you will be committed to continually learning & improving the way you do things to ensure effective outcomes; valuing and respecting others’ contribution, you will work together to deliver service; you will take ownership of your actions and strive to getting things right first time and learn from when things do go wrong; you will enjoy taking personal responsibility to resolve issues and change what you do and how you do it to make a difference.
About the Role
As a Customer Service Apprentice, you’ll be involved in admin duties such as managing the post, several email accounts as well attaching documents to applications. You will gain knowledge of the Blue Car Badge scheme and will also take calls from customers who have applied for a Blue Car Badge.
You will gain excellent Customer Service skills to help deal with customer queries. You will need to be able to adapt to different duties in a fast paced environment and have the customer focused approach to your work.
You will be expected to work Monday- Friday between the hours of 9am-5pm on a rota basis. As part of your apprentice role you will be expected to study for NVQ level 3 in Customer Service or similar.
We would like to encourage any Trafford Care Leavers and Kickstart Placements to apply for the position.
Customer Service Apprentice role profile.pdf
About the benefits
You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centred and values based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.
Trafford recognises the importance of staff wellbeing and offer a number of initiatives for staff including mindfulness, mental health first aiders, running & walking groups and health and wellbeing events.
Our great benefits include:
Pension
Home Technology Scheme
Car Lease Scheme
Cycle to Work scheme
Simply Healthcare
Employee Discount Scheme - 'Perks at Work'
To learn more about Trafford as a place to live and work, please click here.
The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.
To find out more, please click here.
To apply for this vacancy please visit: https://www.gov.uk/apply-apprenticeship (Job Reference VAC1000021551)